Privacy Policy – Reconduire.ch

Our website address is: https://reconduire.ch
This website is operated by:
Reconduire
CP 2311
CH-1260 Nyon

1.1 Comments

We only collect the information necessary to provide the services offered through our website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general traffic on our websites. No additional information beyond what is necessary will be requested without clearly informing you of its collection and use. The information collected may include personally identifiable information such as your name or contact details, or data that can be linked to such information in order to identify you.

1.2 Information collected when creating an account

Your name
Your phone number
Your email address
Your address (including city, state, postal code, and country)
Company name (if applicable)
Number of employees (if applicable)
VAT number / tax identification number
Customer account information, including the password you choose

1.3 Information collected from visitors

We also collect information about you and your computer when you browse our websites. This may include your IP address, browser type, access times, and referring website. This information is used to diagnose server issues, administer our websites, track and report website traffic, and potentially for marketing purposes.

1.4 When you visit our website, we track

Products you have viewed (to show you recently viewed products)
Location, IP address, and browser type (for estimating taxes and shipping costs)
Shipping address (to estimate shipping and deliver your order)
Cookies to track shopping cart contents (see Cookies section)

1.5 When you make a purchase

We may ask you to provide information such as your name, billing address, shipping address, email address, phone number, payment details, and optional account information such as username and password. This information is used to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your customer account
Comply with legal obligations, such as tax calculation
Improve our services and offerings
Send marketing communications, if you choose to receive them

We generally retain your information for as long as necessary for the purposes for which it was collected. For example, we retain order information for 10 years for tax and accounting purposes. We also retain comments or reviews if you choose to leave them.

Most personal information we collect is provided voluntarily by you when you contact us, register, make a purchase, or otherwise communicate with us. Other personal information is collected electronically when you browse our website. In some cases, personal information may also be obtained from publicly available sources.

2.1 Cookies

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These cookies last for one year and are for your convenience. If you have an account and log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. When you log in, we also set cookies to save your login information and screen display preferences. Login cookies last two days, and screen option cookies last one year. If you select “Remember me,” your login will persist for two weeks. Logging out removes login cookies. If you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and expires after one day.

2.2 Embedded content from other websites

Articles on this site may include embedded content (for example videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited those websites directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

We collect personal information to establish and manage a business relationship with you, process transactions, facilitate commercial exchanges, and respond to your requests. If required information is not provided, we may be unable to deliver certain services.

Personal information is used to communicate with you and to manage our business relationship. We do not sell or disclose your personal data to third parties without your consent, except where required by law or where necessary to comply with legal or regulatory obligations. We may also use your information to improve or develop our services, products, and features, and to send you information about our offerings.

If you leave a comment, the comment and its metadata are retained indefinitely. For registered users, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except for their username). Website administrators can also view and edit this information.

If you have an account on this site or have left comments, you may request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you. This does not include data we are required to retain for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

Members of our team have access to the information you provide. For example, administrators and shop managers can access order information (products purchased, purchase date, shipping address) and customer information (name, email address, billing and shipping details).

We share information with third-party software providers that assist us in operating our ordering and online store services, such as marketing or online billing tools.

If you have a complaint or question regarding your personal data, please contact us using the contact form on the website.